FAQ

Orders

Do I need an account to place an order?
No, you can also place an order as a guest. However, creating a customer account allows you to track your orders and view your order history.

Can I change or cancel my order?
Orders can be changed or canceled within 48 hours after purchase.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.

Are there any additional fees?
All prices are listed in USD. Your bank may charge currency conversion fees or additional transaction fees.

Shipping

Where do you ship from?
We ship from international warehouses.

How long does shipping take?

• Processing time: 1–3 business days
• Delivery time: 12–15 business days

How can I track my order?
Tracking information will be sent to you by email once your order has been shipped.

Delivery Issues

What happens if I entered the wrong address?
Please contact us within 48 hours so we can update your shipping address.

What if my order is marked as delivered but I haven’t received it?
Please first check with your shipping carrier or neighbors, then contact us within 7 days for further assistance.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy.

Who pays for return shipping?
The customer is responsible for return shipping costs unless the item is defective.

What happens if my item arrives damaged?
Please contact us within 7 days and provide proof (such as photos).

Refunds

Refunds are processed within 5–10 business days after approval.

Security

Is my payment secure?
Yes, we use encrypted and secure payment gateways to protect your payment information.

Contact

Email: service@taodels.com
Response time: Within 24 hours on business days